![]() ![]() Press and hold the power button for 15 to 20 seconds to drain the residual power.NOTE: On select Dell Latitude laptops, learn how to use forced ePSA to recover from a POST or boot failure. For Dell laptops with removable batteries, see the user guide of your Dell laptop for step-by-step instructions to safely remove the battery. NOTE: For Dell laptops that have a nonremovable battery, learn how to reset real time clock (RTC) to recover your Dell laptop. Disconnect the power cable (for desktop computers), or disconnect the AC adapter and remove the battery (for Dell laptops with removable battery).To perform a hard reset, follow these steps. Disconnect all devices such as USB drivers, printers, webcams, media cards (SD/xD), except the keyboard and mouse.Ī hard reset helps drain static electricity that may be causing the power issue.To determine which device is causing the issue, let’s start the computer using minimum hardware required. Watch this video to learn if your Dell computer is experiencing a power on self-test (POST) issue.įollow these quick steps to recover your Dell computer from a startup or POST issue.įaulty hardware devices can cause the computer to experience startup or POST issues. If the computer turns on but it is stuck at the Windows logo or does not boot past the Windows logo, learn how to recovery your computer from a boot-related issue. The computer turns on but fails to startup and does not respond when the caps lock, scroll lock, or num lock key is pressed.The computer turns on but does not display anything on the screen, but the fans are working.The computer beeps or the LEDs are blinking in repetitive patterns.The computer is stuck at the Dell logo.Some symptoms that indicate a Power On Self-Test (POST) failure are: Does your Dell computer seem unresponsive after turning on and fails to startup? A Power On Self-Test (POST) issue can be caused due to a corrupt BIOS, bad connection between hardware components or faulty hardware. ![]()
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